Support Policy

At CityParivar, we are committed to providing reliable and timely customer support to ensure a smooth shopping experience for our users.

1. Customer Support Availability

Our support team is available to assist you with any queries related to:

• Orders and tracking

• Payments and refunds

• Returns and replacements

• Account and login issues

• Product-related questions

Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM
(Sunday & Public Holidays: Limited support)

2. Contact Methods

You can reach our support team through:

? Email Support: support@cityparivar.com
? Website: www.cityparivar.com
? Phone/WhatsApp (if applicable): Add your number here

We aim to respond to all queries within 24–48 hours.

3. Order Support

For order-related queries:

• Please provide your Order ID

• Include relevant details or screenshots (if any issue)

This helps us resolve your issue faster.

4. Complaint Resolution

We take customer complaints seriously. Our process:

1. Receive complaint via email or website

2. Verify issue with order details

3. Provide resolution (refund/replacement/support)

Resolution time may vary depending on the issue, but we aim to resolve all complaints within 3–5 business days.

5. Escalation Process

If your issue is not resolved satisfactorily:

• You may request escalation by replying to the same email

• Our senior support team will review your case on priority

6. Seller-Related Issues

If your issue involves a third-party seller:

• We will coordinate with the seller on your behalf

• Final resolution may depend on seller verification

7. Misuse of Support

CityParivar reserves the right to:

• Deny support in case of abusive behavior

• Block accounts involved in fraudulent or repeated false claims

8. Service Limitations

Support may be delayed due to:

• High request volume

• Technical issues

• External service disruptions

We appreciate your patience in such cases.

9. Policy Updates

CityParivar may update this Support Policy at any time. Changes will be reflected on this page.

10. Contact Us

? Email: support@cityparivar.com
? Website: www.cityparivar.com

By using CityParivar services, you agree to this Support Policy.